People Development
Management
The Management Development process is designed to help managers build the skills to do more with less and to be able to aggressively accomplish personal goals and objectives. As a result of this process, managers understand why and how they can be essential to achieving the organization’s goals.
Issues Covered:
- Manager as Leader
- Criteria for Goal Setting
- Order of Values
- Solution and Action Steps
- Confidence
- Attitude Motivation
- Communication
- Time Management
- Subordinate Development
- Problem Solving
Measurable Results:
- Cohesive, Energized Teams
- Reduced Turnover
- Sustainable Organization
- Performance Standards
- Increased Profitability
Supervision
The Supervisor Development process is designed to focus on three key elements of successful supervisor or team leader characteristics: positive attitude development, behavior management, and goal setting/attainment.
Issues Covered:
- Role of Effective Supervisor/Team Leader
- Goal Setting
- Communication
- Delegating
- Motivation Skills
- Problem Solving
- Corrective Action
Measurable Results:
- Dynamic Motivated Team
- Increased Profits
- Reduced Turnover
- Lower Costs
Customer Service
By a factor of 5 to 1, customers are more likely to forgive a product failure over poor customer service. The Customer Service process helps participants identify their strengths and areas for improvement in regards to attitude, communication, human relation skills and goal setting. The process defines superior customer service for the client’s organization and assists the participants in achieving a step-by-step action plan to exceed the criteria.
Issues Covered:
- Effective Communications
- Cultivating Empathy
- Handling Complaints
- Understanding Human Behavior
- Customer Bill of Rights
- Art of Listening
- Telephone Skills
- Mastering Difficult Situations
- Excellence in Service
Measurable Results:
- Customer Loyalty
- Attract New Customers
- Reduced Complaints
- Reduced Staff Turnover
- Service as a Sales Tool
Sales
The Sales Development process offers a comprehensive, precise method for cultivating skilled, professional salespeople. Sales as a profession is uniquely connected to the inner self. Therefore, sales skill development combined with a personal development system can provide the basis for superior achievement.
Issues Covered:
- The Need to Reinvent Yourself
- The Buying Process
- Building Attitudes for Results
- Resistance to Change
- Prospecting
- The Role of Goals
- The Solution for Every Obstacle
- Referrals
- Center of Influence
- Sales Funnel
- Communication
- Appointments
- Steps of the Sale
- Presentations
- Building a Case for Action
Measurable Results:
- Increased Sales
- Customer Referrals & Retention
- Reduced Staff Turnover
- Increased Profits
- Increased Market Recognition
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