Identifying Alignment Issues

D.I.A.L.O.G.
(Diagnostic Data Indicating Alignment of Organizational Goals)

Alignment of goals is critical to any organization’s success. When misalignment exists it contributes to unpredictability in customer service, production forecasts, revenue forecasts, staff turnover, etc… Understanding the strengths and areas for improvement is the key to making any sustainable change to an organization’s performance.

D.I.A.L.O.G. is a survey tool utilized by Everest Consulting to determine areas of strength within an organization and the areas where opportunity for improvement exists.

The criteria used for the Malcolm Baldridge National Quality Award serves as the foundation for D.I.A.L.O.G.

The seven survey categories are:

• Leadership
• Strategic Planning
• Customer Focus
• Information & Analysis
• Human Resource and Management
• Process Management
• Business Results

D.I.A.L.O.G. provides a clear snapshot of where gaps, whether real or perceived, exist in order to provide directional recommendations of where a company should focus its resources to be more competitive.

Do any of these symptoms sound familiar?

• Profitability is slipping
• Customers are defecting
• Employee turnover is high
• Market share is eroding
• Internal conflict is the order of the day
• You spend more time reacting to competition
• You just want to improve