Dear Mark,
Washington Courier is the top courier service in the DC Metro area and has been growing substantially over the last serveral years. In addition, our market share increased by a number of key acquisitions over the last year. We have had our own specific challenges in terms of managing our success and making certain that through it all customer satisfaction remains our single focus despite what was going on back in the office.
I’m happy to report that while relying on the resources of Everest Consulting Group helped us tremendously in meeting our goals while expanding our capabilities to service our customer with additional services in a wider geographic area. The planning, team building and customer service programs Everest provided were the difference in making these transitions not only successful but they occurred in a much shorter timeframe than we expected.
I would not hesitate to call on your company’s resources again to assist us in keeping our eye on the target and executing. I would recommend Everest to other business owners who have challenges in their own operations and need assistance in not only hitting the target but seeing the target more clearly to start with. Great job.
Sincerely,
Rock Davis
President
Washington Courier Co. Inc.
